Frequently Asked Questions!

1. How long does delivery take, and how are parcels shipped?
Most orders are processed and shipped the next working day. Delivery typically takes 2-3 working days, with tracked shipping on all parcels. If you require expedited shipping, please contact us directly, and we can accommodate faster delivery options.

2. Where are the items located?
All items are in stock and based in the UK, specifically in Cardiff. They are freshly imported from Malaysia on a weekly basis to ensure the highest quality and freshness.

3. Who should I contact if there is an issue with my parcel?
For any concerns regarding your parcel, please reach out to us at:

4. What payment methods do you accept?
We accept a variety of secure payment options, including credit/debit cards (Visa, MasterCard, etc.), PayPal, and other major payment providers.

5. Can I track my order?
Yes! All orders are shipped with tracking information. Once your order has been dispatched, we will send you an email with the tracking number so you can monitor the progress of your delivery.

6. Do you offer international shipping?
Currently, we only ship within the UK. However, if you are interested in international shipping, please reach out to us, and we will consider it for future services.

7. Are the products available on your site authentic?
Yes, all products on PasarMartUK.com are authentic and imported directly from Malaysia to ensure quality and authenticity.

8. What should I do if I receive a damaged item?
If your item arrives damaged, please contact us immediately with photos of the damage, and we will assist you with a replacement or refund. Your satisfaction is our priority!

10. Do you offer gift cards?
Yes, we offer gift cards for a variety of denominations. These can be purchased directly through our website and are perfect for gifting your loved ones with their favorite products from our store.

11. How can I stay updated on new arrivals and promotions?
To stay updated on our latest products, promotions, and exclusive offers, subscribe to our newsletter on our website. You can also follow us on social media for regular updates!