Cancellation policy

Returns & Refunds Policy – Pasar Mart UK
Last updated: 2 October 2025

1. Overview

At Pasar Mart UK, we take pride in delivering fresh, authentic Malaysian groceries and snacks.
Because most of our products are perishable food items, we are unable to accept returns as a standard policy.
This approach helps us maintain food safety and hygiene for all customers.

2. No-Returns Policy for Food Products

In line with UK Consumer Contracts Regulations (2013), perishable goods such as food and beverages are exempt from the standard 14-day change-of-mind return right.
Therefore:

  • We do not accept returns or exchanges for food products that have been correctly supplied and delivered in good condition.

3. Exceptional Circumstances

While returns are not part of our regular policy, we understand that issues can sometimes arise.
We may consider a refund or replacement at our sole discretion in the following cases:

  • The wrong item was sent due to our error.

  • The product arrived damaged, defective, or unsafe for consumption.

  • The parcel was lost in transit or did not arrive.

In such situations, please contact us within 48 hours of delivery (or of the expected delivery date if not received) at:

We may ask for a photo of the packaging, shipping label, and the affected product to help us investigate with our courier or suppliers.

4. Our Commitment to Customers

If the issue is found to be due to our error or a courier loss, we will always work with you to find a fair solution.
This may include a refund, credit voucher, or replacement, depending on the nature of the issue and product availability.

Refunds, if approved, will be issued to the original payment method and may take 3–5 working days to appear in your account, depending on your payment provider.

5. Non-Refundable Situations

Refunds or replacements will not be offered where:

  • The product was delivered as described and in good condition.

  • There is minor cosmetic damage or breakage to fragile snacks (such as crackers, keropok, or pastries) that does not affect taste or safety.

  • The issue is due to incorrect address details provided at checkout or failure to collect parcels after delivery attempts.

  • The item has been opened, consumed, or not stored as per instructions after delivery.

6. Contact Us

For all refund or delivery-related queries, email ukmalaysianfoodstore610@gmail.com or WhatsApp us at +44 7443 039 955.

Pasar Mart UK Ltd
We strive to ensure every order arrives fresh and as promised, and we’re always here to help in the rare event something goes wrong.