Shipping policy

Shipping Policy – Pasar Mart UK
Last updated: 22 October 2026

1. Delivery Scope & International Shipping

Pasar Mart UK ships worldwide.

  • UK orders: delivered by Royal Mail Tracked 48.

  • International orders: shipped via Royal Mail International Tracked & Signed or equivalent fully tracked courier partners.

2. Dispatch Time

In-stock orders are packed and dispatched within 1–2 working days (Monday–Friday, excluding UK bank holidays). With Royal Mail Tracked 48, most UK orders arrive within 3–5 working days of ordering.
You will receive an email with a tracking link once your parcel has been dispatched.

Preorders: if your order includes a preorder item, we ship the whole order once that item arrives with us, usually within 7–10 working days. Delivery then takes the usual 2–3 working days. If you would like your in-stock items sent first, contact us and we can split the parcel (extra shipping applies).

3. UK Delivery

Royal Mail Tracked 48:

  • Delivery aim: 2–3 working days after dispatch.

  • Includes tracking, email/SMS updates, and a photo on delivery.

Delivery times are aims only and are not guaranteed by Royal Mail. Delays may occur due to weather, seasonal demand, or remote postcodes, and in exceptional cases Royal Mail allows up to 14 working days for Tracked 48.

4. International Shipping Times

International orders: please allow 15–30 working days after dispatch, plus any time spent in customs.

Delivery times depend on destination country, local postal services, and customs clearance.

5. Shipping Rates

UK delivery is £4.99 on orders under £40 and FREE on orders of £40 or more (Royal Mail Tracked 48).
International rates are calculated at checkout based on destination and weight.

6. Free Collection – Cardiff

If your delivery address is in Cardiff, you can collect your order for free from CF11 6LA, Cardiff city centre, on orders of £15 or more.
Choose “Collect in person – Cardiff CF11 6LA (not delivered)” at checkout and we’ll WhatsApp you when it’s ready to collect. Collection orders are not posted.

7. Packaging & Fragile Items

We vacuum-seal or carefully pack all products for freshness and protection during transit.
Some delicate snacks (such as keropok, crackers, or pastries) may experience breakage during delivery despite secure packaging.
Cosmetic breakage is not refundable as it does not affect the taste or quality.

8. Tracking & Notifications

You will receive a tracking number via email once your parcel has been dispatched.
Please allow up to 24 hours for tracking updates to appear in the courier’s system.

9. Delivery Issues & Lost Parcels

  • If your order is delayed or not delivered, please first check the tracking link provided.

  • If the parcel is marked delivered but you have not received it, contact us within 48 hours of the marked delivery date.

  • If a parcel is lost in transit, responsibility lies with the courier. However, as a goodwill gesture, Pasar Mart UK will always work with the courier and with you to find a fair solution — which may include a replacement or refund, depending on the situation.

  • Investigations by the courier may take up to 10 working days.

Please ensure your shipping address is entered correctly at checkout. We cannot be held responsible for delays or non-delivery caused by incorrect addresses provided by customers.

10. Restrictions

  • We cannot deliver to PO Boxes.

  • Some remote or international locations may experience longer transit times than stated.